Support

How do I enable notifications?

When you first open Desk Jockey, you’ll be asked to allow notifications. If you declined:

1. Open Settings on your iPhone
2. Scroll down and tap Desk Jockey
3. Tap Notifications
4. Toggle Allow Notifications to ON

You can also manage notification settings within the Desk Jockey app.

How do I customize my work hours? (Premium)

Premium subscribers can customize when they receive reminders:

1. Open Desk Jockey app
2. Go to the Profile tab
3. Tap Settings
4. Tap Work Hours
5. Set your custom start and end times
6. Choose which days to receive reminders

Free users receive reminders between 9 AM - 5 PM.

How do I change my reminder frequency?

To adjust how often you receive squat reminders:

1. Open the Desk Jockey app
2. Go to the Profile tab
3. Tap Settings
4. Tap Reminder Frequency
5. Choose from available options:
   • 2 times per day (Free)
   • 4 times per day (Free)
   • 6 times per day (Premium)
   • Custom schedule (Premium)

How do I reset my data?

To clear all your exercise data and start fresh:

1. Open the Desk Jockey app
2. Go to the Profile tab
3. Tap Settings
4. Scroll down to Data Management
5. Tap Clear All Data
6. Confirm your choice

Warning: This action cannot be undone. Make sure your iCloud backup is enabled if you want to restore data later.

How do I cancel my Premium subscription?

To cancel your Premium subscription:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find and tap Desk Jockey
5. Tap Cancel Subscription

You’ll retain Premium features until the end of your current billing period. No partial refunds are provided.

Alternatively, you can manage subscriptions via the App Store app or iTunes on your computer.

Can I restore my Premium purchase on a new device?

Yes! Premium subscriptions are tied to your Apple ID:

1. Install Desk Jockey on your new device
2. Open the app and go to Profile tab
3. Tap Settings
4. Tap Restore Purchases

Your subscription will be restored automatically if you’re using the same Apple ID.

How does iCloud sync work?

If you have iCloud enabled, Desk Jockey automatically syncs your data across all your Apple devices:

• Exercise history
• Streaks and progress
• App settings and preferences

To enable iCloud sync:

1. Go to iPhone Settings
2. Tap your name
3. Tap iCloud
4. Make sure iCloud Drive is enabled
5. Scroll down and enable Desk Jockey

All data stays in your personal iCloud - we never access it.

Does Desk Jockey integrate with Apple Health?

Yes! Premium subscribers can connect Desk Jockey to Apple Health (HealthKit):

1. Open the Desk Jockey app
2. Go to Profile tab
3. Tap Settings
4. Tap Apple Health Integration
5. Tap Connect to Health
6. Grant permissions for:
   • Active Energy
   • Exercise Minutes

Each completed squat session will be logged to Apple Health automatically.

Why aren’t I receiving notifications?

If notifications aren’t working:

1. Check notification permissions (see “How do I enable notifications?” above)
2. Check Do Not Disturb - Make sure DND isn’t blocking notifications
3. Check Focus modes - Certain Focus modes may silence app notifications
4. Check notification settings in app - Ensure reminders are enabled
5. Restart your iPhone - Sometimes a restart resolves notification issues

If problems persist, try:

• Deleting and reinstalling the app
• Toggling notifications off and back on
• Checking if other apps receive notifications

How many squats should I do?

Desk Jockey recommends 10 squats per session (takes about 45 seconds). This is:

• Quick enough to fit into your workday
• Effective for maintaining activity
• Low risk for desk workers

Important: Only do what’s comfortable for your fitness level. If 10 squats is too many, start with fewer and build up gradually. Always consult a doctor before starting any exercise program.

Can I change the number of squats?

Currently, Desk Jockey is optimized for 10 squats per session. This is based on research showing that short, frequent activity breaks are more sustainable for desk workers than longer sessions.

We may add customizable rep counts in future updates based on user feedback.

Is my data private?

Yes! Desk Jockey is designed with privacy as a priority:

• No servers - We don’t collect or store your data
• Local storage - All data stays on your device
• Optional iCloud - Syncs to YOUR personal iCloud (we can’t access it)
• No tracking - No analytics or third-party trackers
• No ads tracking - Free tier ads don’t track you personally

Read our full Privacy Policy for details.